Refunds and Warrenty

Refund & Warranty Policy

At Nobblenest, we are committed to providing quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we’re here to help.

30-Day Refund Guarantee

If you change your mind or are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your item. To be eligible for a refund:

  • Items must be returned in their original condition and packaging.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty.

After 30 Days – Store Credit or Exchange

If more than 30 days have passed since your purchase:

  • You may request an exchange for a different item or receive store credit equal to the value of your original purchase.

  • Items must still be in original condition, with proof of purchase.

Please note that refunds are not available after 30 days unless the item is faulty or not as described.

Warranty & Faulty Items

All products sold by [Your Store Name] are covered by guarantees under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, faulty, or not as described, please contact us as soon as possible at Noblenest.living@gmail.com, and we will arrange a repair, replacement, or refund at no cost to you.

How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at Noblenest.living@gmail.com with your order number and reason for return.

  2. We will provide return instructions and a return address.

  3. Once we receive and inspect the item, we will process your refund, exchange, or issue store credit.

Exceptions

Certain types of items may be exempt from being returned:

  • Gift cards

  • Perishable goods (e.g., plants, food)

  • Custom or made-to-order products

If you are unsure, please contact us and we’ll be happy to assist.