Refund & Warranty Policy

At Nobblenest, we are committed to providing quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we’re here to help.

30-Day Refund Guarantee

If you change your mind or are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your item. To be eligible for a refund:

• Items must be returned in their original condition and packaging.

• Proof of purchase is required.

• Return shipping costs are the responsibility of the customer, unless the item is faulty.

After 30 Days – Store Credit or Exchange

If more than 30 days have passed since your purchase:

• You may request an exchange for a different item or receive store credit equal to the value of your original purchase.

• Items must still be in original condition, with proof of purchase.

Please note that refunds are not available after 30 days unless the item is faulty or not as described.

Warranty & Faulty Items

All products sold by [Your Store Name] are covered by guarantees under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure, and

• Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, faulty, or not as described, please contact us as soon as possible at Noblenest.living@gmail.com, and we will arrange a repair, replacement, or refund at no cost to you.

How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at Noblenest.living@gmail.com with your order number and reason for return.

2. We will provide return instructions and a return address.

3. Once we receive and inspect the item, we will process your refund, exchange, or issue store credit.

Exceptions

Certain types of items may be exempt from being returned:

• Gift cards

• Perishable goods (e.g., plants, food)

• Custom or made-to-order products

If you are unsure, please contact us and we’ll be happy to assist.

Thank you for choosing Nobble Nest. This Shipping Policy outlines the shipping procedures, delivery times, and related information for orders placed on our website.

Order Processing

Orders placed on Nobble Nest are typically processed within 1-3 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Methods and Times

We offer several shipping options for domestic and international orders. Shipping times may vary based on your location and the shipping method chosen during checkout. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• International Shipping: 7-14 business days (may vary by destination)

Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing or extreme weather conditions.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before making your payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track the status of your shipment. Please allow 24-48 hours for the tracking information to update in the carrier's system.

Shipping Restrictions

Certain items may have shipping restrictions based on size, weight, or destination. Please review the product details or contact our customer support team for more information on any shipping restrictions that may apply to your order.

Undeliverable or Returned Packages

In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, the package may be returned to us. Additional shipping fees may apply for reshipment.

Contact Us

If you have any questions or concerns regarding shipping or your order's delivery status, please contact our customer support team at [contact email or form]. We're here to assist you!

1. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available during checkout.

2. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package via the carrier's website or through our Order Tracking page.

3. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping times and costs may vary based on the destination. Please refer to our Shipping Policy or contact our customer support for more information.

4. What is your return policy?

• We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please review our Return Policy for detailed instructions.

5. Are your products environmentally friendly?

• At Nobble Nest, we strive to offer eco-friendly products whenever possible. Look for our eco-friendly labels or product descriptions highlighting sustainable materials and practices.

6. How do I contact customer support?

• You can reach our customer support team via email at [customer support email], or use the Contact Us form on our website. We're here to assist you with any inquiries or concerns you may have.

7. Are the colors of products accurate on the website?

• While we make every effort to display product colors accurately, variations may occur due to differences in monitors and screen settings. Please refer to product descriptions or contact us for any specific color inquiries.

8. Can I cancel or modify my order after it's been placed?

• We aim to process orders quickly, but if you need to cancel or modify an order, please contact us immediately. Once an order has been shipped, modifications or cancellations may not be possible.

9. Do you offer gift wrapping or personalized messages?

• Yes, we offer gift wrapping services and the option to include personalized messages with your order. During checkout, you can select these options and add your special message.

10. Are there any additional charges apart from the product price and shipping fee?

• The total cost displayed during checkout includes the product price and shipping fee. However, additional charges such as taxes or customs duties (for international orders) may apply based on your location and local regulations.